Refund policy

Order Cancellation Policy

✅ FREE Cancellation Available Before Shipping

You can cancel your order free of charge before it has been shipped from our warehouse.

How to Cancel:

  • Log into your account and go to "My Orders"
  • Find the order you want to cancel
  • Click "Cancel Order" if the option is available
  • Alternatively, contact our customer support immediately
    Important: Once an order is shipped, it cannot be cancelled. Please check our return policy below for shipped orders.


Refund Policy

❌ No Refunds for Change of Mind

We do not offer refunds for orders that have been delivered in good condition if you simply change your mind about the purchase.

✅ Refunds Available for Defective/Damaged Products Only

We will provide a full refund only in the following circumstances:

  • Product received is defective or damaged during shipping
  • Wrong product was delivered
  • Product is significantly different from description
  • Product expires within 30 days of delivery

 

Return Process

If you received a defective or damaged product, follow these steps:

Step 1: Contact Us Within 48 Hours

Report the issue within 48 hours of delivery via email or phone with order details and photos of the damaged product.

Step 2: Return Authorization

Our team will review your case and provide a return authorization if eligible.

Step 3: Product Return

Package the product securely and ship it back using the provided return label (shipping costs covered by us for valid returns).

Step 4: Refund Processing

Once we receive and inspect the returned product, we'll process your refund within 7-10 business days.

Refund Timeline

Order Cancellation

3-5 business days

Product Return

7-10 business days after we receive the item

* Refunds will be processed to the original payment method used for the purchase.

Contact for Returns

For all cancellation and refund requests, please contact us:

Email: plantsmedg@gmail.com

Phone: +91-9599519312

Hours: Monday - Saturday, 9 AM - 6 PM

Please have ready: Order number, product details, and photos of any defective/damaged items.